HORRIBLE EXPERIENCE. THIS PLACE DESERVES ZERO STARS FOR THEIR FRAUDALENT BUSINESS PRACTICES. I bought two tickets to the Black Hat Escape Room on a Friday at 4:30pm. At 6:33pm I received a text message that said that there was a "glitch" in their system that allowed me to book even though they had an "event". I had already planned my date night and it was ruined because of them. They offered compensation to come back another day with two other people. I declined and asked for a refund that they said would be processed on the Monday after. Well, two weeks have passed. I called my credit card company and NO REFUND WAS EVER MADE. I disputed the charge and reported this business. This place is a fraud and no one should ever do business here.Queeny
Should have zero stars. Canceled without notification and still waiting on a refund. Called and owner was less than helpful.Samuel
This place is a pure a scam. Do not buy tickets online because this place doesn't even exist. Bought the tickets on Groupon, when we arrived to the place, we could not find the entrance and checked the whole building and every single door and it was not there. When we called them multiple times, no one picked up.Vicka
It was great! A great group activity that has you thinking on your feet to solve a series of clues.Ann
Had a great time with friends. The owner is very accommodating. I would definitely recommend this place for adults and kids parties (planning to do my kid's party there as well).Elena
Had fun friends reunion at Black Hat Escape. Definitely will be back again and again. Planning to take co-workers too as it's a great tool to practice teamwork.Anna
The owner was very friendly and went out of her way to meet our needs.