My husband and I woke up with hand, foot, and mouth disease this morning, which we caught from our two year old daughter. My husband is miserable and I am in a lot of pain. Neither of us foresaw this and we were both looking forward to attending prior to becoming ill.Annie
I am aware that there is a $30 rescheduling fee (which seems high, as each of our tickets cost $30 as it is) but I thought that illness might be an exception, especially as this rash is highly contagious and I did not develop the blisters until this morning (the day of the booking). Unfortunately, upon calling, the employee informed me that his manager could not authorize the waiving of our rebooking fee.
I honestly find this to be ridiculous! When exactly does the manager find a situation necessary for the fee to be waived!? Only after someone dies? Am I really expected to come in and participate, possibly infecting all those I come into contact with and while in pain?
My husband and I are first time parents and live in Jersey City with no nearby family. We literally had this date night planned for weeks and it was devastating enough just to have to reschedule it, let alone find I needed to cough up ANOTHER $30 just to schedule it for another day. I am not made of money as it is and have to budget out the things we do paycheck to paycheck. Not only do I not have an extra $30 on hand, I also feel strongly that it was not fair or just to expect me to pay.
I honestly feel like the manager I spoke to had no empathy or compassion for my situation and when I expressed my frustration with him and ultimately told him I planned to communicate via the website and other online forums about my feelings he smugly told me to use my freedom of speech and hung up the phone.
I am now out $60, with no experience, and feel like I’ve been treated like a dispensable piece of garbage. I will NEVER give my business to puzzle out again and will specifically seek out alternative puzzle room companies to give my business to in future. I also plan to provide an in depth review of the company and how I was treated to every website I can find.
The employees should really be trained to have more compassionate toward their customers and attempt to treat people with more genuine respect.
Came here with a group of 12 people to try out the "Grand Theft Jersey City" puzzle as a team building experience.Michelle
This place is located in a busy spot in Downton Jersey City. It's hard to find parking, but there's a parking garage about a block and a half up the street to your left. The spot is pretty small, but it does the job. The hosts were nice and the accommodated us waiting for one of our guests who was running late, which we greatly appreciated.
We had a great time trying to solve as many puzzles as we could to rack up money. Definitely a hard task with so many people talking at the same time, but this is where the teamwork comes in. If you get stuck, the hosts help out with little clues on a screen.
My only complaint is that the bathrooms were GROSS. So gross, that I couldn't even use them.
We had an amazing time tonight. We chose the Architect's studio. The staff was very friendly and welcoming, especially Carol! She took her time explaining the story and gave excellent hints. The room was very clean, there was a place to hang coats, and there were bottles of hand sanitizer around for us germophobes lol. The game was super challenging and even though we failed the mission (pretty badly lol) we had a great time full of laughter, confusion, and cheers. Can't wait to do it again! Thanks for a great time!Sarah
We did this as a gift for one of friends. Six of us tried the Architect's Studio. Quite difficult. We didn't win but we all had a blast, laughs and confusion.Umber
Great location - come 15 minutes early to find free parking. Don't be late!
The other groups that came all commented on coming again to try another escape room.
I challenge you to win this escape room!
This is by far the best escape room in the area! Checked out both locations, in Hoboken and Jersey City, and had a great time at each place. You can't go wrong going to either location. Great alternative to the typical night out. Skip the movies and go here!Austin
This is a great activity to do with friends. I played both at the Hoboken and Jersey City locations and had a blast. I would highly recommend coming here!Fatima