Contacts:
2 Monmouth Avenue Freehold NJ 07728 ()
Located just off Throckmorton on Monmouth in Carlton Plaza
At the same location
Random review
Read all reviewsSuch a disappointment!! Horrible customer service!! We had a large group and paid $300 for a room. We were unfortunately a few minutes late due to a traffic incident and tried to call to alert them but the call went straight to voicemail. When we arrived they docked us the time and said it was due to the next groups arrival. We were only two moves from finishing when they ended our time. We came out of the room to a completely empty lobby. When we left, they locked the door behind us. There was no one after us, they simply didn't want to allow us the lost 10 minutes. After paying that much, this was extremely disappointing! We have done dozens of escape rooms and have never been met with such bad customer service. We would absolutely not recommend this place!! There are so many better places nearby, the room was mediocre at best!!
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