Woman in the Attic^[Closed]

We went to Hollywood Escape house and did the Woman in the Attic room. My wife and I have done about 50 escape rooms, and this was by far the worst experience we have ever had in any room.

First, they accommodated a last minute booking that made our game start 30 minutes late, totally unacceptable.

Second, the explanation of the room was almost non-existent. We had to ask the game master what the objective of the room was, as she forgot to tell us.

Third, when the game master reset our room, she left the first crucial clue in the 2nd part of the room, so we struggled while looking for that clue for about 10 minutes until the game master realized what had happened, and then she just told us the answer to 2 of the puzzles in the first part of the room, so we never got to do those 2 puzzles.

Fourth, another puzzle was wrapped in a chain that had to be unlocked, but when we grabbed it, the chain just fell off, so another puzzle we did not get to do.

Fifth, after we escaped, when I mentioned all of the things that had gone wrong so far, the game master offered to give us 15% off on another room. We had to wait 30 minutes, and then once we did get in, the experience was totally ruined, and they offered us about a $4.50 discount: not nearly enough.

Sixth, I even gave them another chance to set things right by sending them an email explaining our experience. There was absolutely no reply, so either someone just deleted the message so that management did not see it, or they saw it and just did not care. This left me with no choice other than to make this terrible experience public on every forum where escape room people might go to warn them of the severely subpar experience that may await you at the Hollywood Escape House.

Just to recap: room started 30 minutes late, clues left in wrong room, 3 puzzles that we did not get to do because of incorrect room reset, only offered $4.50 discount to make up for poor experience, and no response from management. Shame on you, Hollywood Escape House!

Brent PopeApril 21, 2019

I went with a group last week to play the woman in the attic escape room and it was awesome. I've played over 30 escape rooms and this was definitely one of my favorites. Dan, the game master, was awesome. Would highly recommend this escape room.

ChadDecember 19, 2017

Came here to escape the Woman in the Attic room. Just a duo of myself and my gf to see if we're good enough to escape on our own, and we definitely are! The room itself was amazing and really fit the creepy old Victorian scene. What made the experience enjoyable was that our host, Connor, was very attentive and such a cool guy. Please check this room out!

KevinDecember 19, 2017

Had a great time in the Woman in the Attic room. It was very hard and challenging. Great place for team building. Bring a smart friend!

TroyDecember 19, 2017

Went through the "Woman in the Attic" last month which is based on the true story of Blanch Monnier. This room is one of those rare gems we as enthusiasts hope to find. The production was very immersive, the puzzles were fresh, clever, and logical and while exploring Ms. Monnier's home and her story, you "felt" her sadness. The final room and the conclusion were well done. This excellent room lands firmly in my top 10 (#6 out of 67). Highly recommended.

DouglasDecember 19, 2017

It was so nice we're doing it twice! We went to this Escape House last night to celebrate my birthday and we had so much fun that we're going again tonight! Yoriko was our host for The Woman in the Attic and she was so great! Super sweet and fun! I definitely recommend this experience.

LisaDecember 19, 2017