810 Abbott Blvd Fort Lee, NJ 07024 ()
Located on the main floor. Our own private door is on a far end of the parking lot.
HORRIBLE EXPERIENCE. THIS PLACE DESERVES ZERO STARS FOR THEIR FRAUDALENT BUSINESS PRACTICES. I bought two tickets to the Black Hat Escape Room on a Friday at 4:30pm. At 6:33pm I received a text message that said that there was a "glitch" in their system that allowed me to book even though they had an "event". I had already planned my date night and it was ruined because of them. They offered compensation to come back another day with two other people. I declined and asked for a refund that they said would be processed on the Monday after. Well, two weeks have passed. I called my credit card company and NO REFUND WAS EVER MADE. I disputed the charge and reported this business. This place is a fraud and no one should ever do business here.Queeny