Prison Break

Terrible venue. They start the clock exactly on the hour and end the room exactly on the hour. Get caught in a Florida thunderstorm while driving an hour to visit the venue? Too bad, you lose 10 minutes. The hour is up and you're literally 5 minutes from finishing the room? Too bad, you need to stop playing immediately even if they don't have another group scheduled after you.

JaredOctober 21, 2019

Laughable is a good way to describe this business. I was trying to surprise my girlfriend for a birthday date and was surprised to see that this Escape Room charged $70/person. I thought to myself, that's quite expensive. So I had written a review about how expensive it was and the manager responded saying they NEVER charge $75 a person. The picture I have clearly shows 2 people for $141, I guess it's not $75 but still close.

They then had written to me and discussed why it was that expensive. Mind you I'm a paying customer. I had already bought the experience even though it was expensive, I had found a cheaper option. However, they did not care if I paid or not. They just kept saying bring more people and it's cheaper per person. Okay, so bring you more money makes it cheaper, I guess that makes sense.

I asked if a refund was possible, they said no all sales are final.

So I ask if I can add two more people and to charge my card. They respond saying you booked the room and it fits 7 people, when I get there I can pay for the rest.

I said ok. And was just waiting till the day of the experience.

Couple days go by and all of a sudden I get an email saying I'm being denied service for my malicious intent. All I did was point out how expensive it was.

So I asked for a refund and they say they can't and DEMANDED to have my address to send me a check.

There's a couple things wrong with this:

1. Were in the 21st century, we've figured out how to refund people's credit cards.

2. Asking for my address to send a check? That sounds fishy. Almost like they want to avoid the refund in the system to not look bad.

I did not want to provide my address to a business that has taken a paying customers money and has now refused the service. So they said too bad. If you want, there's a check here waiting for you or you can cancel through your bank.

Doesn't seem like good customer service to me.

I had asked why she was being so unprofessional and she just kept saying I was a liability.

I'm a liability for writing a review based off there pricing.

As funny and as ridiculous as this story may seem, it's true. I honestly couldn't believe the service received as a paying customer. I knew the prices were high but still took decided to pay it to surprise my girlfriend for her birthday.

And instead of the manager thinking of changing my mind and providing a great experience to change my review down the road about price, I'm harassed and denied entry. That's the last time I ever spend a penny at this place. Now I have to dispute through my bank this ridiculous charge because they refuse to refund me the normal way.

AlainApril 2, 2019

We did the prison one and it was aaaaamazing! We escaped with only few seconds left. I would definitely do it again and again. Best group activity ever!!!! The service was excellent too. I recommend this place 100%.

FadouaJune 27, 2017

Came here for a team building exercise last night, my group did the Prison Break room. I forgot that it was just a game right from the beginning! Prison robes, actual authentic jail bars, music and decorations all add up to making it a great experience. We couldn't stop talking about it for a few days after! And yes, we escaped!! I definitely want to go back and try the others. It was my first time doing this and it certainly won't be my last!

JasonFebruary 3, 2017

This is the coolest room ever. The jail cells are real, they were once used in an actual prison! The costumes, decorations and interesting original puzzles all add up to making this my number one escape room. Special thanks to the warm welcome by the staff!

KayaFebruary 3, 2017

Me and the husband did the jail escape while visiting Miami. It was a great challenge, pretty tough. We escaped!

RebeccaJanuary 16, 2017

Great team building experience with awesome hosts! We had so much fun in Prison Break, and can't wait to go back for the other rooms!

WilliamJanuary 16, 2017