Laughable is a good way to describe this business. I was trying to surprise my girlfriend for a birthday date and was surprised to see that this Escape Room charged $70/person. I thought to myself, that's quite expensive. So I had written a review about how expensive it was and the manager responded saying they NEVER charge $75 a person. The picture I have clearly shows 2 people for $141, I guess it's not $75 but still close.Alain
They then had written to me and discussed why it was that expensive. Mind you I'm a paying customer. I had already bought the experience even though it was expensive, I had found a cheaper option. However, they did not care if I paid or not. They just kept saying bring more people and it's cheaper per person. Okay, so bring you more money makes it cheaper, I guess that makes sense.
I asked if a refund was possible, they said no all sales are final.
So I ask if I can add two more people and to charge my card. They respond saying you booked the room and it fits 7 people, when I get there I can pay for the rest.
I said ok. And was just waiting till the day of the experience.
Couple days go by and all of a sudden I get an email saying I'm being denied service for my malicious intent. All I did was point out how expensive it was.
So I asked for a refund and they say they can't and DEMANDED to have my address to send me a check.
There's a couple things wrong with this:
1. Were in the 21st century, we've figured out how to refund people's credit cards.
2. Asking for my address to send a check? That sounds fishy. Almost like they want to avoid the refund in the system to not look bad.
I did not want to provide my address to a business that has taken a paying customers money and has now refused the service. So they said too bad. If you want, there's a check here waiting for you or you can cancel through your bank.
Doesn't seem like good customer service to me.
I had asked why she was being so unprofessional and she just kept saying I was a liability.
I'm a liability for writing a review based off there pricing.
As funny and as ridiculous as this story may seem, it's true. I honestly couldn't believe the service received as a paying customer. I knew the prices were high but still took decided to pay it to surprise my girlfriend for her birthday.
And instead of the manager thinking of changing my mind and providing a great experience to change my review down the road about price, I'm harassed and denied entry. That's the last time I ever spend a penny at this place. Now I have to dispute through my bank this ridiculous charge because they refuse to refund me the normal way.
My group had completed all of the rooms at Fox in a Box and were so excited to hear they were opening a new room this year - Zodiac. We came as soon as we were able to find a date, and it did not disappoint. Because it’s so new, there are still a few small technical difficulties being worked out, but it didn’t take away from the experience at all. Libby quickly came over the intercom to apologize when something didn’t work right and helped get things quickly back on track. She was a spirited, fun game master.mcpK2943RG
This was the most advanced room they have in terms of design - most of the others are all lock-based puzzles whereas zodiac has some newer technology. As with all their rooms, the set design is great, and this one was appropriately creepy without being actually scary.
I hope they will continue to change out their rooms so we can come back some day!
We did the new Zodiac room today. It was amazing and super fun! Well put together room. Our gamekeeper Lindsey was such a delight. It's always good vibes coming to Fox in A Box. Probably my favorite escape room location thus far. We have 1 more room left until we've done them all :)Ashoorina Y.
We went for my friend's birthday. We did the Zodiac room and it was a lot of fun with twists and surprises that I didn't expect. I've done Escape Rooms before but this one was pretty unique.Safari27417553739
My team and I came out here to try Dracula, after hearing it is an original game created by the owner of the location, and we couldn't be more impressed. The set design, puzzles, immersion was on point.Gary B.
Perfect game for a max of 4-6 people.
I would definitely recommend it to everyone!
Wow. First time doing an escape room at this location and will def be back. The Dracula room is difficult, very well designed and beautiful. Not your average escape room. They do help you if you need it and even if you're a seasoned vet of escape rooms you're gonna have a great time. Thank you!!!Andrew S.