Popular head-to-head escape rooms in New York
Head-to-head escape rooms in New York
Latest reviews of head-to-head escape rooms in New York
Had an awesome time with my cousins. We haven’t hung out in ages and this brought us back together in an instant. Challenging puzzles, friendly staff. Guaranteed success with great teamwork!
AngelaFun, but IMO could use some more difficulty. We had a party of 6 for Operation End of Days, which has a max size of 8. With 6 it often felt like there wasn't enough for everyone to do something, and we finished with 17 minutes to spare and no hints.
MichaelI've done a lot of escape rooms. This was great (although easy for me. I have done over 30). The design was great and it was beautiful to save the world.
MarkDid the END OF DAYS escape room this past weekend and it was sooooooo much fun!!! Great room to play with a group of friends. The staffs here are very friendly and welcoming. Highly recommend this place!
CindyThis was such a great experience! I've only done two other escape rooms before, but this was by far the best I've ever done. My friend and I did the new room "Escape Operation End of Days". The storyline was great and the effects and technology in the room were the best I've seen. On top of the actual room experience, the staff were fantastic. Our room "director" provided the perfect amount of guidance and when I had to reschedule the date of our appointment the staff on the phone was gracious and understanding. 5/5 would recommend.
KaiMy husband and I woke up with hand, foot, and mouth disease this morning, which we caught from our two year old daughter. My husband is miserable and I am in a lot of pain. Neither of us foresaw this and we were both looking forward to attending prior to becoming ill.
Annie
I am aware that there is a $30 rescheduling fee (which seems high, as each of our tickets cost $30 as it is) but I thought that illness might be an exception, especially as this rash is highly contagious and I did not develop the blisters until this morning (the day of the booking). Unfortunately, upon calling, the employee informed me that his manager could not authorize the waiving of our rebooking fee.
I honestly find this to be ridiculous! When exactly does the manager find a situation necessary for the fee to be waived!? Only after someone dies? Am I really expected to come in and participate, possibly infecting all those I come into contact with and while in pain?
My husband and I are first time parents and live in Jersey City with no nearby family. We literally had this date night planned for weeks and it was devastating enough just to have to reschedule it, let alone find I needed to cough up ANOTHER $30 just to schedule it for another day. I am not made of money as it is and have to budget out the things we do paycheck to paycheck. Not only do I not have an extra $30 on hand, I also feel strongly that it was not fair or just to expect me to pay.
I honestly feel like the manager I spoke to had no empathy or compassion for my situation and when I expressed my frustration with him and ultimately told him I planned to communicate via the website and other online forums about my feelings he smugly told me to use my freedom of speech and hung up the phone.
I am now out $60, with no experience, and feel like I’ve been treated like a dispensable piece of garbage. I will NEVER give my business to puzzle out again and will specifically seek out alternative puzzle room companies to give my business to in future. I also plan to provide an in depth review of the company and how I was treated to every website I can find.
The employees should really be trained to have more compassionate toward their customers and attempt to treat people with more genuine respect.