Don't worry: this is not a history lesson, so you won't need to write a report about what happened in 1861 or remember the names of all British kings. In these escape rooms, you will be transported to a different era. A meaningful plot will make your heart race a little faster, and the atmosphere will stimulate the thought process. Will you change the course of history?
My husband and I woke up with hand, foot, and mouth disease this morning, which we caught from our two year old daughter. My husband is miserable and I am in a lot of pain. Neither of us foresaw this and we were both looking forward to attending prior to becoming ill.Annie
I am aware that there is a $30 rescheduling fee (which seems high, as each of our tickets cost $30 as it is) but I thought that illness might be an exception, especially as this rash is highly contagious and I did not develop the blisters until this morning (the day of the booking). Unfortunately, upon calling, the employee informed me that his manager could not authorize the waiving of our rebooking fee.
I honestly find this to be ridiculous! When exactly does the manager find a situation necessary for the fee to be waived!? Only after someone dies? Am I really expected to come in and participate, possibly infecting all those I come into contact with and while in pain?
My husband and I are first time parents and live in Jersey City with no nearby family. We literally had this date night planned for weeks and it was devastating enough just to have to reschedule it, let alone find I needed to cough up ANOTHER $30 just to schedule it for another day. I am not made of money as it is and have to budget out the things we do paycheck to paycheck. Not only do I not have an extra $30 on hand, I also feel strongly that it was not fair or just to expect me to pay.
I honestly feel like the manager I spoke to had no empathy or compassion for my situation and when I expressed my frustration with him and ultimately told him I planned to communicate via the website and other online forums about my feelings he smugly told me to use my freedom of speech and hung up the phone.
I am now out $60, with no experience, and feel like I’ve been treated like a dispensable piece of garbage. I will NEVER give my business to puzzle out again and will specifically seek out alternative puzzle room companies to give my business to in future. I also plan to provide an in depth review of the company and how I was treated to every website I can find.
The employees should really be trained to have more compassionate toward their customers and attempt to treat people with more genuine respect.
The staff are open and nice, really welcoming. The Dungeon room we did was the hardest and we made it with seconds to spare. It's a great way to bond with friends and have a laugh.Dora
There were 8 of us which included my 5 grandchildren ages 9-13. They were awesome! Had such a good time. According to Alona, we did great for being first timers! Solved the mystery with 30 seconds to spare! Would highly recommend. Everyone had some type of valuable input. A real team effort!Linda
I did the Pyramid first about a month ago and I had a blast. It was built from head to toe like a pyramid. It looks really cool and without giving anything away the story is a lot of fun and the puzzles are very in-depth and they just keep coming and coming.Connor
A great mix of modern and traditional elements, dark and light areas, with a heavily-themed and immersive experience I have had with other Komnata rooms. The hint system was integrated with the theme which showed Komanta went the extra mile with this room. Bring your reading glasses to this one unless you have young eyes. We really felt like we ere in Sherlock Holme's apartment. Plenty of elements the Sherlock Holmes fan will appreciate.Mike
Tried two games. Nice setting and one clue leads to another. Two game masters that I had were very passionate, friendly and helpful. Had the patience to explain things even after the experience. When played Sherlocked, the game master even took on British accent which was cute.Lily