Escape rooms where the ultimate task is to steal something are becoming more and more popular. Bank heists are the most common crimes, sometimes you'll also have to rob art galleries or museums. Skillful players can try to challenge the most notorious thieves of the century. Be ready for lasers, alarm systems, secret vaults and tons of cash.
My husband and I woke up with hand, foot, and mouth disease this morning, which we caught from our two year old daughter. My husband is miserable and I am in a lot of pain. Neither of us foresaw this and we were both looking forward to attending prior to becoming ill.
I am aware that there is a $30 rescheduling fee (which seems high, as each of our tickets cost $30 as it is) but I thought that illness might be an exception, especially as this rash is highly contagious and I did not develop the blisters until this morning (the day of the booking). Unfortunately, upon calling, the employee informed me that his manager could not authorize the waiving of our rebooking fee.
I honestly find this to be ridiculous! When exactly does the manager find a situation necessary for the fee to be waived!? Only after someone dies? Am I really expected to come in and participate, possibly infecting all those I come into contact with and while in pain?
My husband and I are first time parents and live in Jersey City with no nearby family. We literally had this date night planned for weeks and it was devastating enough just to have to reschedule it, let alone find I needed to cough up ANOTHER $30 just to schedule it for another day. I am not made of money as it is and have to budget out the things we do paycheck to paycheck. Not only do I not have an extra $30 on hand, I also feel strongly that it was not fair or just to expect me to pay.
I honestly feel like the manager I spoke to had no empathy or compassion for my situation and when I expressed my frustration with him and ultimately told him I planned to communicate via the website and other online forums about my feelings he smugly told me to use my freedom of speech and hung up the phone.
I am now out $60, with no experience, and feel like I’ve been treated like a dispensable piece of garbage. I will NEVER give my business to puzzle out again and will specifically seek out alternative puzzle room companies to give my business to in future. I also plan to provide an in depth review of the company and how I was treated to every website I can find.
The employees should really be trained to have more compassionate toward their customers and attempt to treat people with more genuine respect.
Annie
Loved this place. We played the Wild West room with 6 people and it was a perfect number. The space is clean and open, and the room itself was themed well and had tons of details. I can’t wait to come back and try their other rooms! Andrew, the staffer for the day was knowledgeable, friendly and accommodating. He made our experience by explaining things well and taking our group photo at the end. Come and visit this place!
Corinne
My family and I did the Wild West escape room. We didn't make it out on time but we had a lot of fun. The game started on time and Andrew explained everything we needed to know to begin and when we were done, he explained the clues we missed and steps required in order to get out. Again, lots of fun and I would definitely recommend!
Salma
We played Ravenwood Grove, and it was great! We’ve been to many escape rooms and this one is one of the best! Loved the setting, the puzzles, the surprises. The puzzles are challenging, but logical. There is a great variety of puzzles. All the decorations made sense for the theme and added a lot of realism to our experience. Highly recommend!
Alona
Went twice. Loved both rooms. They were both unique. Thank you for a great time!
Raymond
Ravenwood was a very well thought out puzzle that we really had to concentrate on. The electro-mechanical skills that went into building this room are truely impressive. I am looking forward to returning to do the Mad Hatter room. This was a great experience!
