Mathematically speaking, twelve is a highly complex number. But when it comes to escape rooms, a dozen of players will be able to tackle anything! The only obstacle to overcome is listening to each other and working as a united front.
HORRIBLE EXPERIENCE. THIS PLACE DESERVES ZERO STARS FOR THEIR FRAUDALENT BUSINESS PRACTICES. I bought two tickets to the Black Hat Escape Room on a Friday at 4:30pm. At 6:33pm I received a text message that said that there was a "glitch" in their system that allowed me to book even though they had an "event". I had already planned my date night and it was ruined because of them. They offered compensation to come back another day with two other people. I declined and asked for a refund that they said would be processed on the Monday after. Well, two weeks have passed. I called my credit card company and NO REFUND WAS EVER MADE. I disputed the charge and reported this business. This place is a fraud and no one should ever do business here.Queeny
My husband and I woke up with hand, foot, and mouth disease this morning, which we caught from our two year old daughter. My husband is miserable and I am in a lot of pain. Neither of us foresaw this and we were both looking forward to attending prior to becoming ill.Annie
I am aware that there is a $30 rescheduling fee (which seems high, as each of our tickets cost $30 as it is) but I thought that illness might be an exception, especially as this rash is highly contagious and I did not develop the blisters until this morning (the day of the booking). Unfortunately, upon calling, the employee informed me that his manager could not authorize the waiving of our rebooking fee.
I honestly find this to be ridiculous! When exactly does the manager find a situation necessary for the fee to be waived!? Only after someone dies? Am I really expected to come in and participate, possibly infecting all those I come into contact with and while in pain?
My husband and I are first time parents and live in Jersey City with no nearby family. We literally had this date night planned for weeks and it was devastating enough just to have to reschedule it, let alone find I needed to cough up ANOTHER $30 just to schedule it for another day. I am not made of money as it is and have to budget out the things we do paycheck to paycheck. Not only do I not have an extra $30 on hand, I also feel strongly that it was not fair or just to expect me to pay.
I honestly feel like the manager I spoke to had no empathy or compassion for my situation and when I expressed my frustration with him and ultimately told him I planned to communicate via the website and other online forums about my feelings he smugly told me to use my freedom of speech and hung up the phone.
I am now out $60, with no experience, and feel like I’ve been treated like a dispensable piece of garbage. I will NEVER give my business to puzzle out again and will specifically seek out alternative puzzle room companies to give my business to in future. I also plan to provide an in depth review of the company and how I was treated to every website I can find.
The employees should really be trained to have more compassionate toward their customers and attempt to treat people with more genuine respect.
Great, fun experience. Really well organized and enjoyed the alien experience a lot.Mark
We ran both the Heist and the Alien Encounter at Clue Chase. Both rooms were unique and fun. The staff is great and the atmosphere in each room is excellent.Chris
Should have zero stars. Canceled without notification and still waiting on a refund. Called and owner was less than helpful.Samuel
This place is a pure a scam. Do not buy tickets online because this place doesn't even exist. Bought the tickets on Groupon, when we arrived to the place, we could not find the entrance and checked the whole building and every single door and it was not there. When we called them multiple times, no one picked up.Vicka