Escape rooms by Escape the Room in United States

Escape the Room

Escape the Room is a fun, interactive game taking place in various US cities. While it looks like any other ordinary room, it’s actually a mystery puzzle. Find the hidden objects, figure out the clues and solve the puzzles to earn your freedom and “Escape the Room.” You have 60 minutes, so be quick! Come with your friends, family and coworkers and have a great time.

Over the past few years thousands upon thousands of players have tested their mettle in real life escape rooms across the globe. These narrative puzzle adventures put the players in a race against the clock to identify and solve a series of increasingly challenging puzzles. Starting with one game played in New York City in October of 2013, Escape the Room has grown into what is now known as the premiere live game and entertainment company in the United States. Developed by an all-star team of puzzle designers, theme park engineers and set designers, Escape the Room creates interactive, immersive games rooted in hyper-realistic scenarios with state of the art technology that sets the bar for experiential entertainment. With dozens of “rooms” in multiple cities across the country, including Boston, New York, Philadelphia, Scottsdale, Houston and Atlanta, Escape the Room brings gaming into the real world.

Last reviews of escape rooms by "Escape the Room"

If I could give this a lower rating, I would. Mostly due to the GM. The absolute worst GM I have ever experienced in well over a hundred escape rooms. I had heard that the company had gone downhill, but this is far worse than I could have ever imagined. The GM was a cross between arrogant and indifferent. I could blame some of it on just poor staffing levels as he seemed to be doing both GM for this and another room (which we could hear when they finished) plus covering the front desk, but it was definitely more than that. It was general lack of caring or customer service. We spent 15-20 minutes literally yelling to get their attention only to with only a few minutes left to get responses that showed they definitely were not paying attention.

When the GM came in after we failed the game on the last puzzle (a math puzzle that wasn't clicking after 20 minutes of trying and with nothing to write down on). We complained and their response was "I did tell you that hints were at my discretion." I have had frustration in escape rooms before, but this was aggravation of being ignored and them frankly not caring or even implying it was on purpose when he genuinely was not likely paying attention and perhaps was annoyed by us trying to get their attention.

We asked them to explain the last puzzle and then pointed to the clue of a clock and asked us what time it read, we told them and they insulted us stating we obviously don’t know how to read an analog clock (which we had not only done through the entire game multiple times), but after they insisted it read a different time, they did the math wrong and eventually admitted we stated the correct time. It took them several minutes of explaining and changing the explanation before it semi-made sense but it was convoluted.

The game itself was alright but had many quirks. Like pulling down things higher than in most escape rooms and felt like you’re breaking something for an early puzzle. But more annoying is there is a fast-cycling screen at the beginning of the first room in a dark area that felt almost seizure inducing. It gave me a headache and made me stick to my stomach to even look near, and it served no purpose for it to do that or be that bright. When doing puzzles near it, it made it harder to see things, and did most things squinting or with my eyes closed when near it.

There is also a object painted red in the second room right next to a lock labeled as not part of the game, so it took some time to realize that the red didn’t mean it was in play. There was also a hard to notice door which we were delayed noticing it opened. Some other parts of the room were a little warn and it seems some parts of the puzzles were removed. There is a shelf for 8 objects of which we only found three, and they lead to conflicting answers (one combination says it is something while another said it wasn’t which isn’t very helpful as far as clues go), so you just need to guess or hope, but more likely just feel like you are missing something that isn’t there. There are multiple things that won’t stay in place like the final puzzle in the first room needs to be held until it triggers.

Over all the puzzles were decent but some were a mixed bag and very vague. Though how we were treated by the GM means I will not be back to Escape the Room in Boston until it is under new ownership. A good GM can make or break a game and this one took a borderline decent game and turned it to not just a frustrating experience but an aggravating one that made me leave angry. There are far better companies in Boston to spend your money on. I would sooner light mine or fire than to return to another game here, which is sad as I have enjoyed several of their past rooms. It was however that bad of an experience. We had done two other rooms prior to this on in the same day and didn’t experience any of these issues down the street at a competitor.

Brian

Fun birthday outing with the fam! Good got all ages. The Agency! Spy time #jamesbond
EJ

Bank heist was great! Kam was a great game master and definitely helped us well through the room when needed. We’ll be back!
Edward

We had a great time! Our group tried The Agency room. It was a challenge but a good one! The staff was kind, friendly, and helpful! We can’t wait to go back!
Erika

Did the Western Bank Heist, as two people who love escape rooms we did great and had a ton of fun!!
Jayden

Really cool bank room!
Aidan

If I could give this a lower rating, I would. Mostly due to the GM. The absolute worst GM I have ever experienced in well over a hundred escape rooms. I had heard that the company had gone downhill, but this is far worse than I could have ever imagined. The GM was a cross between arrogant and indifferent. I could blame some of it on just poor staffing levels as he seemed to be doing both GM for this and another room (which we could hear when they finished) plus covering the front desk, but it was definitely more than that. It was general lack of caring or customer service. We spent 15-20 minutes literally yelling to get their attention only to with only a few minutes left to get responses that showed they definitely were not paying attention.

When the GM came in after we failed the game on the last puzzle (a math puzzle that wasn't clicking after 20 minutes of trying and with nothing to write down on). We complained and their response was "I did tell you that hints were at my discretion." I have had frustration in escape rooms before, but this was aggravation of being ignored and them frankly not caring or even implying it was on purpose when he genuinely was not likely paying attention and perhaps was annoyed by us trying to get their attention.

We asked them to explain the last puzzle and then pointed to the clue of a clock and asked us what time it read, we told them and they insulted us stating we obviously don’t know how to read an analog clock (which we had not only done through the entire game multiple times), but after they insisted it read a different time, they did the math wrong and eventually admitted we stated the correct time. It took them several minutes of explaining and changing the explanation before it semi-made sense but it was convoluted.

The game itself was alright but had many quirks. Like pulling down things higher than in most escape rooms and felt like you’re breaking something for an early puzzle. But more annoying is there is a fast-cycling screen at the beginning of the first room in a dark area that felt almost seizure inducing. It gave me a headache and made me stick to my stomach to even look near, and it served no purpose for it to do that or be that bright. When doing puzzles near it, it made it harder to see things, and did most things squinting or with my eyes closed when near it.

There is also a object painted red in the second room right next to a lock labeled as not part of the game, so it took some time to realize that the red didn’t mean it was in play. There was also a hard to notice door which we were delayed noticing it opened. Some other parts of the room were a little warn and it seems some parts of the puzzles were removed. There is a shelf for 8 objects of which we only found three, and they lead to conflicting answers (one combination says it is something while another said it wasn’t which isn’t very helpful as far as clues go), so you just need to guess or hope, but more likely just feel like you are missing something that isn’t there. There are multiple things that won’t stay in place like the final puzzle in the first room needs to be held until it triggers.

Over all the puzzles were decent but some were a mixed bag and very vague. Though how we were treated by the GM means I will not be back to Escape the Room in Boston until it is under new ownership. A good GM can make or break a game and this one took a borderline decent game and turned it to not just a frustrating experience but an aggravating one that made me leave angry. There are far better companies in Boston to spend your money on. I would sooner light mine or fire than to return to another game here, which is sad as I have enjoyed several of their past rooms. It was however that bad of an experience. We had done two other rooms prior to this on in the same day and didn’t experience any of these issues down the street at a competitor.

Brian
Fun birthday outing with the fam! Good got all ages. The Agency! Spy time #jamesbond
EJ
Bank heist was great! Kam was a great game master and definitely helped us well through the room when needed. We’ll be back!
Edward
We had a great time! Our group tried The Agency room. It was a challenge but a good one! The staff was kind, friendly, and helpful! We can’t wait to go back!
Erika
Did the Western Bank Heist, as two people who love escape rooms we did great and had a ton of fun!!
Jayden
Really cool bank room!
Aidan

Escape the Room

Escape rooms by Escape the Room

The Rec Room[Closed]

The Dig[Closed]

The Rec Room[Closed]

Agency[Closed]

The Apartment[Closed]

The News Room[Closed]

Mission Control[Closed]

The Apartment[Closed]

Last reviews of escape rooms by "Escape the Room"